Terms & Conditions

 

GENERAL

These are the general term and conditions for the online purchases, shipping and returns made through my website www.ollysfarm.ie

ONLINE PURCHASES

Purchases made through my online shop will have payments collected through either of these two third parties, PayPal or Stripe. The customer can decide at the checkout which option they prefer. Olly’s Farm does not collect, store or have access to your credit card details. Olly’s Farm does not have a method for receiving payment over the phone. More details regarding Squarespace’s Payment Processors can be found here.

SHIPPING INFORMATION

Please use correct shipping address and if possible your Eircode or UK Postcode to ensure a speedy delivery of your purchase.

Please also include a valid email address and telephone number so the courier or myself can make contact if needed.

I aim to dispatch all orders as soon as possible but most are picked up by the courier within 48 hours.

For pre-orders, no payment will be taken until we send you an email to inform you that the pre-ordered product is available for purchase.

- Dublin - 4 items and under is €5
- Dublin - 5 items and over is €6
- Rest of Ireland inc. Northern Ireland - 4 items and under is €6
- Rest of Ireland inc. Northern Ireland - 5 items and over is €7.50
- All of the UK excluding Northern Ireland - all items €18

Unfortunately at present it’s not possible to ship outside of the Ireland and the UK, but it’s something I’m looking into with my courier service.

REFUND POLICY

I try my absolute best to make sure every item that I produce is prepared to the highest standard, if for some reason my products do not meet your expectations please get in contact by email olly@ollysfarm.ie or 0877747169.

During preparation for delivery, all items are carefully packed but if an item arrives damaged please get in contact within 24 hours and a replacement will be arranged.

Unfortunately as honey is a food product it cannot be returned for a refund.